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Terms and Conditions

Article 1 (Purpose)

The purpose of this Agreement is to stipulate the conditions and procedures for the use of the Internet Travel Information Service (hereinafter referred to as "service") provided by 'NEW PYUNGHWA TRAVEL Agency' under the relevant statutes, such as the Act on Promotion of Information and Communication Network Utilization.


Article 2 (Definition)

① "Company" refers to a virtual business place where 'NEW PYUNGHWA TRAVEL Agency' has set up a business site where goods or services (hereinafter referred to as "goods etc") can be traded using information and communication facilities such as computers to provide users with goods or services, and is also used as a business that operates an Internet shopping mall.

② "User" shall mean the members and non-members who access the "Company" and receive the services provided by the "Company" under these terms and conditions.

③ A 'member' refers to a person who has registered a member by providing personal information to a "company" and who is continuously provided with "company" information and who can continue to use the services provided by "company."

④ 'Non-member' refers to a person who does not join a member and uses the service provided by the "company."


Article 3 (Display, Explanation and Amendment of Terms and Conditions of Use)

① The ‘Company’ shall, for easy recognition by Users, display the contents of this T&C, name of company and representative, business address(including an address handling customer complaints), phone number, fax number, email address, business license number, e-commerce permit number, and the name of personal information manager on the main page of the homepage. Only the content of this T&C can be displayed though a link page.

② Prior to User’s final agreement to this T&C, the ‘Company’ shall provide a separate link or pop-up screen to obtain User’s verification on the terms of cancellation rights, refund conditions and other important details.

③ The ‘Company’ may make amendments within the permissible range without violating applicable laws such as the 「Act on Consumer Protection in Electronic Commerce」, 「Regulation of T&C」, 「Framework Act on Electronic Commerce and Electronic Document」, 「Electronic Financial Transaction Act」, 「Electronic Signature Act」, 「Act on Protection of Information and Promotion of Utilization of Information and Communications Network」, 「Door-To-Door Sales Act」, 「Framework Act on Consumers」 and other related Consumer Protection Laws.

④ The ‘Company’ shall specify the effective date and the reasons for amendment of the terms and have post on the initial screen for 7 days prior to effective date until the day before the effective date.

If the amendment is modified to the User’s disadvantage, then the ‘Company’ shall grant at least 30 days of grace period for notice. In this case, the ‘Company’ shall clarify the ‘before and after’ changes in an ‘easy-to-understand’ manner.

⑤ When the ‘Company’ makes an amendment to the T&C, the modified T&C shall be applied only to contracts concluded after the effective date, whereas all contracts concluded before the effective date will remain under the provisions of the old T&C. However, if the User who has already signed the contract wishes to have the amendments administered, then the User may send his/her intent to the ‘Company’ and acquire consent from the ‘Company’ within the notice period stated in Clause ③ and it shall be applied accordingly.

⑥ Any information not specified and interpreted in this T&C shall be in accordance with the e-commerce Transaction Guidelines and Related Consumer Protection Acts provided by the Fair Trade Commission and other applicable Consumer Protection Laws and Regulation of T&C Act.


Article 4 (Provision & Replacement of Service)

① The ‘Company’ shall perform the following duties:

1. Provide information regarding Goods and Services and conclude purchasing contracts.

2. Goods and Services on purchase contract.

3. Other duties designated by the ‘Mall.’

② The ‘Company’ may replace Goods and Services provided in future T&C in the event that Goods and Services are sold out or technical specifications are revised. In this case, the ‘Company’ shall immediately announce the replacement of Goods and Services and the date of application on the page where present Goods and Services are displayed.

③ In the event that Goods and Services are replaced because of a change in technical specifications or when Goods and Services are sold out, the ‘Company’ shall immediately notify the cause of replacement to the addresses of the Users.

④ Following the previous Clause, the ‘Company’ shall compensate for all damages caused. However, this shall not apply if the ‘Company’ proves that such event is not caused by its intention or negligence.


Article 5 (Suspension of Service)

① The ‘Company’ may temporarily suspend its services as a result of the following reasons: maintenance of computers and telecommunications equipment, replacement or damage repairs, and interruption of communication.

② The ‘Company’ shall compensate User or any Third Party Member of damages caused by the temporary suspension of services due to reason(s) detailed in Clause ①. However, this shall not apply if the ‘Company’ proves that such event is not caused by its intention or negligence.

③ In the case of a conversion of business item, abandonment of business, merging between businesses and for other various reasons, the ‘Company’ shall notify the consumer as specified in Article 8 and reward consumer in accordance with the conditions suggested by the original ‘Company’. However, if the 'Company' does not advise such standard of compensation, the ‘Company’ shall pay Users for their mileage or reserve in kind or cash of which value corresponds to the currency being used at the ‘Company’.


Article 6 (Membership)

① The User shall apply for Membership by expressing his/her intent to agree to this T&C after filling out the form designated by the ‘Company’ with Member’s personal information.

② The ‘Company’ shall register all Users who apply for Membership in the manner stipulated in Clause ① unless the User is not engaged in one of the following issues:

1. After the applicant has lost Membership for reasons indicated in Article 7 Clause ③, the applicant may acquire approval to re-subscribe for Membership three years after the loss of Membership.

2. Entry of false information or omission in the registration form.

3. If deemed that registering the User would present technical difficulties to the ‘Company’.

③ Establishment of Membership becomes effective at the time that the Member receives the ‘Company’s approval of Membership.

④ In due course of time, the Member shall update the ‘Company’ with any changes to his/her account information through the methods of editing personal information.


Article 7 (Withdrawal from Membership & Loss of Eligibility)

① Members of the ‘Company’ may request, at any time, to withdraw from Membership and the ‘Company’ shall immediately process the request.

② The ‘Company’ may limit or suspend Membership for the following reasons:

1. Entry of false information or omission in the registration form.

2. If the purchase payment of goods and other ‘Company’ usage related liabilities have not been paid for before the appointed date.

3. If Member interferes with others to use the ‘Company’ or threatens the order of e-commerce (such as the illegal use of personal information).

4. If Member uses the ‘Company’ to act against public order and morals prohibited by the law and this ‘T&C.’

③ The ‘Company’ may forfeit Membership of the Member whose Membership was suspended or limited, if the same actions are repeated twice or more, or if the cause is not corrected within 30 days.

④ When the ‘Company’ forfeits Membership, all information will be cancelled. Prior to cancellation, the ‘Company’ shall notify the Member and give at least 30 days or more to grant an opportunity to explain the cause.


Article 8 (Notification to Members)

① Any notifications from the ‘Company’ will be sent to the email address designated in advance by the Member during registration.

② In the event of sending notifications to unspecified Members, a display of notifications on the notice board on the website for 1 week or more may replace sending emails. However, the ‘Company’ shall send individual notice to a Member in regards to matters which may have a significant influence in his/her transaction.


Article 9 (Application for Purchase)

① The User shall apply for purchase in the following or in a similar manner, and the 'Company' shall provide the User with the following information in an ‘easy-to-understand’ manner to aid in his/her request for purchase.

1. Search and select Goods and Services

2. Enter name of recipient, address, phone number, email address (or mobile phone number)

3. Confirm matter(s) in respect to the contents of this T&C, limited cancellation policies, installation fees, and others

4. Express agreement to this T&C and confirm or refuse the above Item 3 (ex. mouse click)

5. Apply and confirm purchase of goods; Agree to allow confirmation of application from the 'Company'

6. Select payment method


Article 10 (Conclusion of Contract)

① The 'Company' may not accept request for purchase in Article 9 if it falls under one of the following items. In the event of concluding a contract with a minor, the 'Company' shall notify that the failure to acquire agreement from a legal representative may cause cancellation of the contract by the minor him/herself or the legal representative.

1. Entry of false information or omission in the registration form

2. Purchase of cigarettes and liquor and other Goods and Services prohibited by the Youth Protection Law

3. If deemed that accepting application for purchase may cause technical problems to the 'Company'

② The contract is deemed to be concluded when the acceptance of the 'Company' is delivered to the User in the form stipulated in Clause ① of Article 12.

③ The acceptance of the 'Company' shall include confirmation on the User’s request for purchase, availability of sales, and correction or cancellation of the request for purchase.


Article 11 (Payment Method)

The method of payment for Goods and Services purchased through the 'Company' may be selected from the following items. The 'Company' may not collect any additional fees regarding payment for Goods and Services.

1. Card payment through prepaid card, debit card, credit card, and others.

2. Online bank transfer

3. Payment paid after visiting the company's internal affairs

4. Gift voucher contracted or approved by the 'Company'


Article 12 (Notice of Receipt, Change and Cancellation of Application for Purchase)

① The 'Company' shall send a notice of receipt to the User after receiving the User’s application for purchase.

② In the case of a discord between the User’s intent and the received notice, the User may change or cancel the application for purchase immediately after receipt. In the event that payment has already been made, User shall follow the guidelines detailed in Article 15 - Cancellation of Purchase.


Article 13 (Provision of Goods and Services)

The supply of intangible goods, such as those for travel, shall be made in a series of ways to ensure that the goods are left without delay, with separate terms and conditions applicable to the goods concerned.

'Travel program' should be supplied with a separate traveler's contract for reserved goods so that users can use the above products.


Article 14 (Refund)

In the event that the Goods and Services are sold-out or unavailable and cannot be provided or delivered to a User who applied for purchase, the 'Company' shall notify the User without any delay, and if payment for Goods and Services has already been made in advance, the 'Company' shall take necessary measures or refund payment within 3 business days from the date of receipt.


Article 15 & 16 (Cancellation of Purchase)   

For travel products, a separate cancellation fee may be added according to the refund criteria under the standard terms of overseas and domestic travel.

 Article 17 (Protection of Personal Information)

The contents of the privacy policy posted on the Internet shopping mall shall be complied with.

The following applies only to the NEW PYUNGHWA TRAVEL Agency Eng website:

① At the time of applying for Membership, the 'Company' shall not collect information needed for the performance of purchase contract in advance.

1. Name

2. Phone Number

3. E-mail address

But, in the case where personal identification is required before the performance of a purchase contract, a minimum amount of specified personal information is collected for the fulfillment of obligation in regards to relevant laws and legislation.

② The 'Company' shall obtain consent from User to collect∙use personal information by notifying User with the aim/purpose of collection∙use.

Exceptions are made in the following cases:

1.In case the delivery service informs the shipper of the minimum number of users (name, address, phone number) required for delivery

2. Providing a specific individual in an unidentifiable form, as required for statistical production, academic research or market research

3. In case necessary for settlement of the amount by transaction of goods etc

4. In case required to verify personal identification for prevention of theft

5. In case there is an unavoidable reason required by law or by law

③ The 'Company' shall not use the personal information outside their intended purpose. In the event of an uprising of a new use or when disclosing to third parties, the 'Company' shall notify the purpose of use and obtain consent from User during the stage of use disclosure. But, there are exceptions for cases regulated in the relevant laws and legislations.

④ In the event that the 'Company' is required to acquire the approval of User by Clause ② and ③, the 'Company' shall specify its personal information manager (affiliation, name, phone number, other contact information), purpose of collection and use of information, information about Third Party (recipient, purpose of provision and the information to be provided), and the provisions stipulated in Clause ② of Article 22 of the 「Act on Protection of Information and Promotion of Utilization of Information and Communications Network」. The User may at any time cancel his/her approval.

⑤ User may, at any time, request for confirmation and correction of error in their personal information possessed by the 'Company', and the 'Company' shall be responsible for taking any necessary measures without any delay. In the event that a User requests for the correction of an error, the 'Company' shall not use the applicable personal information until error is corrected.

⑥ For protection of personal information, the 'Company' shall limit the number of persons handling personal information to a minimum, and shall be responsible for any damages caused by loss, theft, leakage, falsification, and disclosure of personal information including credit card and bank account information to third parties without consent of the User.

⑦ The 'Company' or any Third Parties who received personal information from the 'Company', shall without any delay destroy all personal information once the purpose of collection has been achieved.


Article 18 (Obligations of the 'Company')

① The 'Company' shall not take any actions against public policy or actions restricted by the law and this T&C. The 'Company' shall put its best efforts in providing Goods and Services on a stable basis in accordance with the provisions in this T&C.

② The 'Company' shall be equipped with a security system to protect personal information of Users (including credit information) and provide a safe environment for Users to use the online services.

③ In accordance with Article 3 of the Law related to 『Fairness of Display and Advertisement』, the 'Company' shall be responsible to compensate User(s) if damages were caused by displaying or adding unjust or unreasonable advertisement for certain Goods and Services

④ The 'Company' shall not send any profit-making emails which are not wanted by Users.


Article 19 (Obligations for ID & Password of Member)

① Member shall be responsible for the management of his/her ID and password, except for the case in Article 17.

② Member shall not allow any Third Party to use his/her ID and password.

③ When a Member recognizes that his/her ID and/or password is stolen or is being used by a Third Party, the Member shall immediately notify the 'Company', and follow the instructions of the 'Company'.


Article 20 (Obligations of User)

Users shall avoid the following actions:

1. Register false information at the time application or revision of information

2. Use others’ personal information

3. Change information displayed on the 'Company'

4. Remit or display information (computer program and others) other than the information put on by the 'Company'

5. Infringe copyright or intellectual property rights of the 'Company' or the Third Party

6. Take any action that harms the reputation and interrupts the operation of the 'Company' or a Third Party

7. Disclose or display any information containing indecent or violent message, video, voice, and other information going against good public order and morals.


Article 21 (Relationship between Linking Company & Linked Company)

① In the event that the main Company and the sub-Company are linked with a hyperlink (ex. the subject of hyperlink includes text, image and video), the former is called as the Linking Company (Website) and the latter is called as the Linked Company (Website).

② If the Linking Company specifies and notifies the fact that it is not responsible for any transaction with the User for any Goods and Services independently provided by the Linked Company on the initial page of the website of the Linking Company or a pop-up window, then the Linking Company is not responsible for such transaction.


Article 22 (Copyright & Limitation of Use)

① The copyright and other intellectual property rights for the works produced by the 'Company' shall belong to the ‘Company’.

② The User may not use or cause any Third Party to use information with intellectual property rights belonging to the 'Company' for reproduction, transmission, publishing, distribution, broadcasting or other profit-making use without prior consent of the ‘Company’.

③ The 'Company' shall notify the User when using the copyright belonging to the applicable User in accordance with mutual T&C.

④ The damages caused by the use of information posted on the ‘Company’ by the users without signing a contract with the ‘Company’ to purchase goods and use of the service.


Article 23 (Resolution of Dispute)

① Post refers to the postings, photos, various files and links posted by 'member' while using the service.

② In the event of damages or other problems caused by a member's post, the 'member' shall be responsible for such damages and the ‘Company’ shall not be held liable.

③ ‘Company’ may take relevant actions, such as arbitrary posting, suspension, modification, deletion, transfer or refusal of registration, without prior consent from the 'member'

- In case of severe insult or defamation to other members or third parties;

- In case of spreading or linking contents that violate the public order and customs conditions

- In case the contents encourage illegal copying or hacking

- In case a third party has been asked to stop posting for infringing on the copyright of the third party;

- In case the advertisement is for profit purposes

- In case the content is objectively recognized as being related to a crime

- In case the contents violate other users' rights, such as copyrights, or other rights of a third party;

- In case the company does not conform to the nature of the service through personal political judgment or religious views;

- In case the bulletin board is not in accordance with the company's stated principles or the nature of the bulletin board

- In case it is deemed to be in violation of other relevant laws

④ The copyright of the posts posted by the members shall be attributed to the members who have posted them. However, the ‘Company’ may use the members' postings in accordance with the fair practice stipulated in the Copyright Act without permission from the members for the purpose of operating, displaying, transmitting, distributing or promoting the service.

⑤ ‘Company’ shall obtain the member's consent in advance by means of telephone, fax, e-mail, etc. when it intends to use the member's post in a way other than the previous paragraph.

⑥ In the event a member terminates a service contract, posts that are re-published or duplicated by another person, posts provided combined with other person's postings, and posts registered on the public bulletin board are not deleted.


Article 24 (Settle a Dispute)

① ‘Company’ shall establish and operate a damage compensation processing organization to reflect legitimate opinions or complaints raised by users and to compensate for damages.

② ‘Company’ shall deal with complaints and opinions submitted by the user first. However, if it is difficult to expedite the process, the user will be notified of the reason and schedule immediately.

③ In the case of a user filing for damages in connection with an e-commerce dispute between the ‘Company’ and the user, the application may be made by the Fair Trade Commission or the dispute settlement agency commissioned by the city or provincial governor.


Article 25 (Jurisdiction & Governing Law)

① All e-commerce related lawsuits between the 'Company' and a User shall be in accordance with the address of the User at the time of indictment. If an address is nonexistent, then the lawsuit shall fall under exclusive jurisdiction of the district court in the vicinity of User’s place of residence. In the event that the address or residence of the User is not clear at the time of indictment or if User is a foreign resident, the lawsuit shall be filed to the competent court on the Civil Procedures Code.

② Any and all e-commerce-related lawsuits between the 'Company' and a User shall be governed by the law of the Republic of Korea.


Article 26 (Special Regulations)

① The matters not specified in the party's terms shall be in accordance with the Framework Act on Electronic Transactions, the Electronic Signature Act, the Act on Consumer Protection in Electronic Commerce, other relevant statutes, and the domestic and international travel standard terms and conditions.

I have read and agree to the user agreement.

Privacy Policy

This sample form is provided to you as a reference. Prior to posting, please make the necessary adjustments in order to ensure that all information is in accordance with the terms of your shopping mall.

1.  Purposes of Collection and Use of Personal Information

A.  Contract fulfillment obligated by provision of services and settlement of payment for the services provided

Supply of content, purchase and payment, delivery of goods or billing statements and others, user authentication for financial transactions and financial services

B.  Member management

User authentication to access members-only service, identity verification, prevention of unauthorized or illegal use, membership subscription check, validation of user age, confirmation of consent/agreement from legal representative for users under the age of 14, handling of complaints and civil affairs, delivery of notices

2.  Types of Personal Information Collected : Name, date of birth, gender, user ID, password, telephone number, mobile phone number, E-mail address, personal information of legal representative for users under the age of 14

3. Duration of Retention and Use of Personal Information

As a general rule, once the personal data has fulfilled the purposes for which they were collected, they will be discarded without delay. However, it shall be retained for a specified period of time due to the reasons mentioned below.

A.  Duration of Retention and Use of Personal Information

Retention pursuant to prevention of illegal transaction and internal shopping mall: OO years

B.  Retention pursuant to applicable laws

o Records on contracts or withdrawal of offers and the like:

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc.

- Retention Period : 5 years

o Records on payment settlement and supply of goods etc.

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 5 years

o Records on processing of customer disputes and complaints

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 3 years

o Log records

- Reasons of retention: Communication Privacy Act

- Retention Period : 3 months

※ If you do not accept these terms, you will not be able to create an account with us.

I have read and agree to the privacy policy.

Sharing Information with Third Parties(optional)

Disclosure of Information to Third Parties

You can choose whether or not to consent to these terms.

However, disagreeing or withdrawing your consent may limit the services we are able to provide to you.

- Name of Party : [PRIV_INFO_USE]

- Type of Information Disclosed :

- Purpose of Use :

- Time Period of Use and Storage :

Do you agree to share your personal information with third parties?

Entrusting Personal Information (optional)

Consent to entrust handling of personal information

You can choose whether or not to consent to these terms.

However, disagreeing or withdrawing your consent may limit the services we are able to provide to you.

- Trustee :

- Trustee’s Duties :

Do you agree to the policies on entrusting your personal information?

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